Frequently Asked Questions
You can find below the information you might be wondering about the shopping you will make from Birleşik Online and all other issues.
We provide 24/7 service in Turkey with our fully integrated special steel production and steel service center facilities. Worldwide cargo and logistics support is provided. You can reach us via our WhatsApp line and other communication channels for the most suitable logistics option for you.
Orders are ready for delivery within 1-7 days, and this period is 7 working days at the latest. Logistics times vary according to the delivery address. You will be informed about the delivery time immediately after your order is confirmed.
In BirlesikOnline, which offers logistics and delivery support to all over the world, delivery fees vary according to the order, so cargo is not included in the prices. Get information for the most suitable logistics option for you.
Your order will be ready for delivery within 7 working days at the latest. After you are ready for delivery, you can receive your product from our warehouse in Tuzla. Please contact for details.
You can pay with your bank/credit card under SSL system security with the credit card option for your order entries, or you can send the receipt to one of our bank accounts specified on our site within 1 hour after completing your order entry.
Our site is protected by SSL certificate. With this system, your information is 100% secure. Your card and bank information are never kept on our server. You can safely use your credit card with all virtual machines on our site.
You can make your bank transfer by typing the order number you have given on our website, simply write the relevant receipt with the same order number and content information and send it to us via e-mail or WhatsApp. It will be confirmed within 1 hour and your order will be processed. Confirmation mail will be sent to you
You can cancel it if you contact us through our contact information and confirm that your orders have not been processed. Your refund will be made to your same payment tool the next day.
If you meet our return conditions within 7 working days for your return requests, after the damage and our company analysis of the returned products, if the return is appropriate, a return approval request will be sent to you and your refund will be made to your same payment tool the next day. Except for the product's defects or defects, it is not possible to return it because it is custom cut in all cases.
We include them in the R&D processes for our demanding customers at the Birleşik Metal Technology base, and we create a program to recommend and produce the right material for your company's production areas.
Vacuum heat treatment, Softening, Stress relieving, Hardening, Cementation, Conditioning, Normalization, Nitriding, Oxidation, Cryogenic treatment, Austempering.
You can get an offer immediately for all these transactions.
You can get consultancy for the material you want to buy by our metallurgist team, as a company that recommends the most accurate steel and develops materials, taking into account all the processes of the customer, usage area, production process,
Fill in the form by ticking the "Metallurgist Consulting" heading on the "Contact" page, explain in detail for which application you are looking for material, and send it to us by attaching the relevant documentation, if any. Our expert team will reach you as soon as possible and recommend the right material. For this, it is important that you submit your contact information completely.
You can contact us in the "Metallurgist Consulting" section, through our WhatsApp line, by phone, and send your questions by typing the field you want in the "Get Offer" section, adding your material and project images, our team will assist you as soon as possible.
Value Added / Value Added services;
With our Coating, Heat Treatment, Processing and 3D Production services, BirlesikOnline.com is the only site that adds Value to the product you purchase and offers these services online by gathering fully integrated facility facilities at the Technology base. through channels.
Your invoice will be issued on the day your order is delivered and will be sent to your contact addresses in your registration information.
